215labs LLC — Terms of Service
Last Updated: January 28, 2026
These Terms of Service (“Terms”) govern your access to and use of 215labs’ platform, products, and services, including any current and future tools, features, applications, integrations, and offerings (collectively, the “Services”). These Terms include and incorporate by reference our Privacy Policy, Acceptable Use Policy (“AUP”), Cookie Policy, and any order form, subscription terms, or other agreement you enter into with us (collectively, the “Agreement”).
By accessing or using the Services, you agree to be bound by these Terms.
1. Definitions
1.1 “You” means the individual or entity using the Services. If you use the Services on behalf of an organization, “You” includes that organization and you represent you have authority to bind it.
1.2 “Your Data” means data, content, records, files, communications, and other information submitted to or processed through the Services by or on behalf of You, including information about your contacts, leads, clients, and partners.
1.3 “Organization” means the business account (e.g., brokerage, mortgage company, team) under which users are managed.
1.4 “Content” includes text, audio, recordings, transcripts, documents, images, and other materials.
1.5 “AI Output” means suggestions, summaries, insights, drafts, coaching, analyses, lead scores, rankings, recommendations, or other outputs generated by AI features.
2. Acceptance of Terms
2.1 Agreement. By using the Services, you agree to these Terms. If you do not agree, you may not use the Services.
2.2 Updates. We may modify these Terms as described in Section 20.
3. The Services
3.1 Evolving platform. The Services are an evolving platform for real estate and mortgage professionals and may include CRM functionality, voice agents, call recording and coaching, document tools, scheduling, partner portals, workflow automation, AI chat assistants, lead scoring and analytics, and communications tools, along with any future features or offerings.
3.2 Tool for professionals; human-in-the-loop. The Services are intended as a productivity and automation tool to assist organizations and licensed or otherwise authorized professionals. You acknowledge and agree that the Services do not replace your professional judgment, supervision, or compliance obligations. You are responsible for ensuring that qualified personnel review and approve outputs, scripts, workflows, and decisions before acting on them, including in connection with real estate transactions, mortgage-related activities, and consumer communications.
3.3 No guarantee of availability of specific features. Features may change, be deprecated, or vary by plan, region, or compliance constraints.
4. Account Registration and Security
4.1 Registration. You must provide accurate information and keep it updated.
4.2 Security. You are responsible for maintaining the confidentiality of credentials and for all activities under your account.
4.3 Unauthorized use. Notify us promptly at support@215labs.io if you suspect unauthorized access.
5. Organization Accounts; Admin Responsibilities
5.1 Admins control. Organization owners/admins can manage members, roles, permissions, and feature access, and may access or export Organization data according to configured permissions.
5.2 Member management. You are responsible for ensuring only authorized users have access, and for promptly removing access for departing users.
5.3 Internal policies. You are responsible for internal compliance, including policies for call recording, communications, data access, retention, and use of AI features.
6. Acceptable Use
6.1 AUP applies. Your use must comply with the AUP, which is incorporated into these Terms.
6.2 Prohibited conduct. We may suspend or terminate access for AUP violations.
7. Industry and Legal Compliance (User Obligations)
You are responsible for ensuring your use of the Services complies with applicable laws and regulations, including (as applicable):
- RESPA, TILA, GLBA, Fair Housing Act and related anti-discrimination laws
- TCPA, state telemarketing laws, and call recording consent laws
- CAN-SPAM (email), applicable state privacy laws, and other marketing/advertising regulations
- State-specific licensing, advertising, and consumer disclosure rules applicable to real estate and mortgage activities
8. AI-Specific Terms; No Professional Advice
8.1 AI limitations. AI Output may be inaccurate, incomplete, biased, or inappropriate for your situation. You are responsible for reviewing and verifying AI Output before relying on it.
8.2 Not professional advice. AI Output is provided for informational purposes and is not legal, financial, compliance, underwriting, credit, or other professional advice.
8.3 Your responsibility for decisions. You are solely responsible for actions you take based on AI Output.
8.4 Voice AI calls. If you enable AI voice agents, you authorize the Services to place and receive calls on your behalf and at your direction, using configurations you provide. You are responsible for ensuring these calls comply with laws, including consent and disclosure requirements.
8.5 Call recording consent. You are responsible for obtaining all required notices and consents for recording, transcription, monitoring, and analysis.
9. User Responsibility for Bias; Fair Housing and Anti-Discrimination
9.1 AI may reflect societal biases. You acknowledge that AI models and automated systems may reflect or amplify biases present in data, society, or third-party systems.
9.2 Your review and supervision obligation. You are solely responsible for reviewing and supervising AI lead scoring criteria, rankings, scripts, prompts, voice agent behavior, messaging templates, and outreach practices to ensure they comply with the Fair Housing Act, state and local fair housing laws, and all applicable anti-discrimination requirements.
9.3 No discriminatory targeting. You agree not to use the Services to target, exclude, or treat individuals differently based on protected characteristics (including those protected under federal, state, or local law).
9.4 Indemnity for discriminatory use. Without limiting Section 18 (Indemnification), you will defend, indemnify, and hold harmless 215labs from claims arising out of or related to your discriminatory use of AI Output, lead scoring, targeting, scripts, or communications.
10. Communications Features; TCPA and CAN-SPAM
10.1 Your campaigns. You control recipient lists, content, timing, and targeting of email and SMS communications.
10.2 Consent and opt-outs. You represent you have valid consent where required, will honor opt-out requests, and will maintain compliance with do-not-call and suppression lists.
10.3 Service-enabled messages. The Services may include tools that send communications on your behalf; you remain responsible for compliance.
11. Your Data; Ownership; License
11.1 Your ownership. As between you and 215labs, you retain all rights in Your Data.
11.2 License to us. You grant 215labs a non-exclusive, worldwide license to host, store, use, process, transmit, and display Your Data solely to provide, secure, maintain, and improve the Services and as otherwise permitted by the Agreement and our Privacy Policy.
11.3 Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate it without restriction.
12. Data Export
12.1 Export tools. We may provide tools to export certain Your Data, depending on plan and technical constraints.
12.2 Limitations. Exports may exclude derived analytics, system logs, or data subject to third-party restrictions.
13. Subscriptions, Billing, and Payment
13.1 Plans. Services may be offered on subscription plans (monthly or annual) as described at checkout or in an order form.
13.2 Auto-renewal. Subscriptions may auto-renew unless canceled in accordance with plan terms.
13.3 Non-refundable. Fees are non-refundable except where required by law or expressly stated in an order form.
13.4 Taxes. You are responsible for applicable taxes, excluding taxes on our income.
13.5 Price changes. We may change pricing with reasonable advance notice. Changes typically apply at renewal or as permitted by your order form.
13.6 Payment processing. Payments are processed by Stripe or other processors we designate. We do not store full payment card details.
14. Intellectual Property
14.1 Our IP. The Services, including software, design, and all related intellectual property, are owned by 215labs and its licensors.
14.2 Restrictions. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Services except as permitted by law or written authorization.
15. Third-Party Services and Integrations
15.1 Third-party terms. Integrations may be subject to third-party terms and privacy policies.
15.2 No responsibility. We are not responsible for third-party services, outages, or data practices outside our control.
16. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, 215LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, 215LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THE AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, 215LABS’ TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THE AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO 215LABS FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
18. Indemnification
18.1 By you. You will defend, indemnify, and hold harmless 215labs and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your Data; (b) your use of the Services (including communications campaigns and call practices); (c) your violation of the Agreement, the AUP, or applicable law; or (d) your dispute with any third party (including leads, clients, or partners).
19. Term and Termination
19.1 Term. These Terms apply while you use the Services.
19.2 Termination by you. You may stop using the Services or cancel a subscription per your plan terms.
19.3 Termination/suspension by us. We may suspend or terminate access if you breach the Agreement, pose a security risk, or as required by law.
19.4 Effect. Upon termination, your right to use the Services ends. We may retain and delete Your Data consistent with the Privacy Policy and any DPA/order form.
20. Changes to Terms
20.1 Updates. We may modify these Terms from time to time.
20.2 Notice. We will provide notice of material changes via the Services, email, or other reasonable means. Continued use after the effective date constitutes acceptance.
21. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
22. Dispute Resolution; Arbitration; Class Action Waiver
22.1 Informal resolution. Before filing a claim, you agree to contact us at legal@215labs.io to seek informal resolution.
22.2 Binding arbitration. Except for small claims court matters and claims for injunctive relief relating to intellectual property or unauthorized access, disputes will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules.
22.3 Class action waiver. YOU AND 215LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
22.4 Location and language. Arbitration will be conducted in English and, unless otherwise required, seated in Pennsylvania.
22.5 Severability. If any portion of this Section is found unenforceable, the remainder will remain in effect.
23. General Provisions
23.1 Entire agreement. The Agreement is the entire agreement between you and 215labs regarding the Services.
23.2 Severability. If a provision is unenforceable, the rest remains in effect.
23.3 Waiver. Failure to enforce a provision is not a waiver.
23.4 Assignment. You may not assign the Agreement without our consent; we may assign it as part of a business transaction.
23.5 Force majeure. Neither party is liable for delays beyond reasonable control.
23.6 Notices. Legal notices to 215labs must be sent to legal@215labs.io.
24. Contact Us
- Support: support@215labs.io
- Legal: legal@215labs.io
- Privacy: privacy@215labs.io
Company: 215labs LLC (Pennsylvania, USA)
Website: https://215labs.io